RETURNS POLICY

THE SHORT VERSION

If something arrives damaged, faulty or is not what you ordered, tell us within 7 days of delivery and we will make it right. Because our pieces are limited-edition and often made to order, we cannot accept returns simply because you changed your mind.

DAMAGED OR FAULTY ITEMS

Please inspect your parcel as soon as it arrives. If a print, canvas, cut-out, light or guitar skin is damaged in transit or has a manufacturing fault, contact us within 7 days of delivery with your order number and clear photos of the damage and the packaging.

We will arrange a repair, a replacement of the same design where stock allows, or a full refund if neither is possible. Return shipping for damaged or faulty goods is at our cost.

WRONG ITEM RECEIVED

If you receive a different design, size or quantity to what you ordered, let us know within 7 days and we will courier the correct item to you at no charge.

CUSTOM AND PERSONALISED ORDERS

Design-your-own commissions, personalised pieces and once-off limited editions are produced specifically for you and cannot be resold, so they are not eligible for a change-of-mind return.

Please check your approved design details carefully before production. We cannot refund an order because of a spelling, size or placement error that was confirmed by you.

DIGITAL DOWNLOADS

Digital downloads are delivered immediately and cannot be returned once accessed. If a file is corrupted, the wrong file was supplied, or the download link fails, contact us and we will reissue it straight away.

GIFT CARDS AND VOUCHERS

Gift cards and vouchers are not redeemable for cash and cannot be refunded once issued. They do not expire unless stated otherwise and may be used against any product on our store.

CANCELLATIONS

You may cancel an order for a stock item before it is dispatched for a full refund. Once a custom piece has gone into production, or an order has been shipped, it can no longer be cancelled.

HOW TO START A RETURN

Email info@popsiclepixels.co.za or call 071-687-6919 with your order number and a short description of the problem. We will reply with the next steps, usually within one working day.

Approved refunds are paid back to the original payment method within 7 to 10 working days of approval.

YOUR CONSUMER RIGHTS

This policy sits alongside your rights under the South African Consumer Protection Act. Nothing here is intended to limit those rights.